Institute of Public Administration

Current Opportunities with the IPA

G5: Technical Support Technician


Are you an experienced IT professional  looking for an opportunity to make a real impact? Do you thrive in a fast-paced environment, managing IT infrastructure, ensuring security, and providing top-tier technical support?


Your Role:

As an Technical Support Technician you’ll play a vital role in supporting and maintaining our IT infrastructure. From managing networks and security systems to troubleshooting and supporting end-users, your expertise will be key in ensuring seamless IT operations.


What You’ll Do:
✔ Provide technical support to both local and remote users.
✔ Manage user accounts across IT systems, including student accounts.
✔ Troubleshoot and maintain Windows hardware, software, and Office 365.
✔ Support Audio-Visual & online classroom equipment.
✔ Monitor, manage, and resolve IT issues via a ticketing system.
✔ Deploy and maintain Windows & Mac operating systems.
✔ Administer Active Directory, Office 365, and Microsoft Exchange.
✔ Manage hardware inventory and ensure IT compliance with regulations.


The Ideal Candidate:


✔ Qualifications: An industry-accredited IT qualification (essential).
✔ Experience: Minimum 2 years’ experience as a Systems Administrator, Network Administrator, or similar role.


 ✔ Knowledge & Skills:

  • Strong understanding of IT systems, networking (LAN/WAN), and cybersecurity.
  • Proven experience managing Microsoft O365, Windows BI, MS SharePoint, and Hyper-V.
  • Expertise in firewall security, backup systems, and patch management.
  • Experience with Windows Server environments, including MS Exchange.
  • Strong problem-solving skills and a customer-focused mindset.



IPA Mission

Our mission is to advance the understanding, standard and practice of public administration and public policy, supporting our public service to deliver on the complex challenges it faces. Under the aegis originally of the Department of Finance and now the Department of Public Expenditure, NDP Delivery & Reform, the IPA has been supporting the development of public servants and the public sector in Ireland and abroad for almost sixty-five years.

About the IPA

The Institute of Public Administration is a specialised organisation dedicated to the education, learning, and development of the Irish Public Service. It offers a variety of expert services that support and guide different methods of capacity building within the Public Service, categorised into four main areas:


- Professional Development

- OneLearning

- Senior Public Service (SPS)

- Whitaker School of Government and Management


We customise our services to meet the specific needs of both public service and private sector clients. 


With our unique blend of skills and experience, we can create and provide services that address our clients' needs precisely and effectively. While our primary focus is on clients in the Irish Public Service, we also enjoy a strong reputation and demand for our services on an international scale.


More About the IPA

About Us

The mission of the Institute of Public Administration (IPA) is to advance the understanding, standard and practice of public administration and public policy and to build the capacity and capability of the public service workforce into the future. Our intent is to be Ireland’s recognised Centre of Excellence for learning and leadership development for the Public Service.

 

At its core, the Institute acts as a promoter and facilitator of good government. The IPA aims to educate and inform, promote good practice, generate dialogue and debate, and create connections across the Public Service to improve the Irish public administration system for the benefit of the public. The Institute retains a fundamental belief in the profession of public administration, and a belief that through learning, education, development and research, the Public Service can successfully address the challenges faced.

Professional Development

The Professional Development Department within the IPA is preparing to embark on an exciting strategic plan, focused on empowering the public service workforce with essential and emerging capabilities through our programmes and services. The Department reaches a large number of public servants across a broad spectrum of organisations. 

 

The Department offers a variety of open-enrolment and custom training programmes, advisory services, seminars, conferences, and forums tailored to meet the needs of public service organisations and individuals.

We work closely with civil service, local government, health, education, and state bodies, both commercial and non-commercial, to strengthen organisational capabilities, enhance individual skills, and provide expert advice and support.

Our Change Programme

The environment within which the Department operates is highly dynamic. The past few years have seen significant transformation in how knowledge is delivered and consumed, driven by advancements in technology, shifting workforce dynamics, and an increasing emphasis on flexibility and adaptability in professional roles.


Our clients’ profiles and context are rapidly changing and so too are their associated learning needs and learning expectations. Consequently, it is essential that our Department anticipates and responds to change to remain relevant.


Our Professional Development is changing and expanding and it is an exciting time to join us as we shape the department for the future

Benefits of Joining The IPA

01

Competitive Pay Structure with annual increase subject to satisfactory performance.


02

Generous Annual Leave Policy and Hybrid Working Model.

03

Support for professional development programmes, to 

assist in developing skills and expertise.

04

Employee supports including 

Employee Assistance Programme, Tax-free travel pass and Bike-to-work scheme.

Not sure where to start?

Get in touch with our skilled team.

And we’ll get right back to you.